Return & Exchange
We offer a 100-day trial period on all our products to ensure you are completely happy with your purchase. If you're not entirely satisfied, simply reach out to us—we'll guide you through a smooth and effortless return or exchange process, no questions asked.
This return policy is our promise to stand by you, ensuring that you feel confident and satisfied with every Emery product you own.
Important Notes
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Please note that the original shipping costs are non-refundable.
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Personalized items and final sale products cannot be returned or exchanged.
Returning from a Different Country
If you need to return an item from a different country than where it was delivered:
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We can provide prepaid return labels for returns shipped from the same country where the order was originally delivered.
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For example: If your order was shipped to the UAE we can provide a prepaid return label for returns from within the UAE.
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If you're returning the item from a different country, you'll be responsible for the shipping costs.
Return Shipping Timeline
Please ship your return within 100 days of receiving the return label. If it's not shipped within this timeframe, we might not be able to process your request.
Packaging and Personal Items
Keep the Original Packaging: We recommend holding onto the original packaging during the trial period. It helps protect the item during return shipping.
Check for Personal Belongings: Please remove all personal items from the product before returning it. We wouldn't want you to lose anything important!
Condition of Returned Items:
Timeframe: Make sure to return the item within 30 days of purchase.
Proof of Purchase: Include the original or electronic receipt, or any other proof of purchase.
Secure Packaging: Please package the item securely and send it back via registered mail. We can't accept responsibility for lost or damaged returns.
Like-New Condition: Please ensure returned items are in like-new condition—this means no damage or alterations.
Accidental Damage: If the item gets damaged during the trial period, just let us know when you request a return. We'll work with you to address the issue.
Contact Information: Provide your name and current address when you reach out to us at support@emerypro.com
Inspection Upon Arrival: We'll take a look at the returned item when it arrives. If we find it was damaged or mishandled, we reserve the right to decline the refund or return.
Refund Details
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What You'll Get Back: We'll refund the purchase price (excluding delivery charges) to your original payment method once we've received the returned item.
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Your Responsibility: You're responsible for any costs associated with returning the item to us, including shipping and currency conversion fees.
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Processing Time: Please allow up to 10 business days for the refund to appear on your statement, depending on your credit card company.
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Refund Method: Refunds will be processed using the original method of payment.
Your Privacy
Your personal information is safe with us. We'll protect it according to our Privacy Policy and only use it to process your refund or return.