Quick answers about Emery products, delivery, returns, warranty and payment. Each answer links to the full policy where there is one.
Products and materials
Which leather does Emery use?
Calf leather and chèvre (goat) leather. Calf has a smooth, fine grain; chèvre has a more visible pebbled grain. Some pieces, such as the Alden wallets, use vegetable-tanned leather. Each product page names the exact leather. Leather and Materials explains the differences.
Where does your leather come from?
Each product page names the leather used for that piece, and some pages give more detail. For example, the Nina Pouch uses leather from LWG-certified tanneries. If you need sourcing details for a specific product, contact us and we'll tell you what we know.
Will my laptop fit?
The Prestige Briefcase has a dedicated laptop compartment and measures 15.5 × 11.6 × 3.1 inches. The Astrid Tote fits a 13-inch laptop. The Aegis Slim Laptop Folio comes in Regular, for laptops up to 14 inches, and Large, for laptops up to 16 inches. Laptops vary, so send us your model before ordering and we'll confirm the fit.
What is RFID protection, and which pieces have it?
RFID protection is a lining that blocks the radio signal contactless cards use, so a nearby reader can't scan them without you knowing. It's built into the Alden Wallet (smooth and chèvre), the Alden Card Case, the Victoria Trifold and Victoria Long wallets, and the Voyager Travel Wallet and Travel Folio.
Will the colour and grain look exactly like the photos?
Close, but not always exactly. Screens show colour differently, and leather has natural variation from piece to piece. Look at all the product photos, close-ups included, and ask us if you're torn between two colours.
Where can I find dimensions?
On each product page, along with the lining, hardware and pockets. If a measurement you need isn't listed, ask us before ordering rather than guessing from the product name.
How do I care for leather in Gulf heat and humidity?
Keep it simple. Wipe off dust with a soft, dry cloth, keep leather out of direct sun, and let it dry naturally if it gets wet. Store it in a breathable bag without squashing its shape. Avoid household cleaners and alcohol wipes. Our leather care guide for the UAE and GCC has the full routine.
Can I leave my bag in the car?
Not for long. A closed car in the Gulf gets much hotter than the air outside, and heat can dry out and mark leather. Heat damage isn't covered by the warranty, so take your bag with you.
Orders and delivery
Where does Emery deliver?
To the UAE, Saudi Arabia, Qatar, Bahrain, Kuwait and Oman. For any other country, email support@emeryarabia.com before ordering and we'll check what's possible.
How much does delivery cost?
Nothing. Delivery is free to all six GCC countries.
How long does delivery take?
1–3 business days in the UAE, 2–5 business days in Saudi Arabia (Riyadh, Jeddah, Dammam and the rest of the Kingdom) and 2–4 business days to Qatar, Kuwait, Bahrain and Oman. These are estimates: public holidays, customs and carrier delays can add time, and pre-order items can take longer. Shipping details.
Will I get tracking?
Yes. Every order ships with tracking, and we email you the tracking details once your order is processed.
Can I change or cancel an order?
Contact us as soon as possible with your order number. We can usually make changes before your order is prepared, but we can't guarantee it once it has shipped.
Can I send an Emery piece as a gift?
Yes. Enter the recipient's address at checkout, and delivery is free anywhere in the GCC. If the gift isn't quite right, it can be exchanged within 100 days, and Emery covers the return shipping on approved exchanges.
Returns and exchanges
How long do I have to return something?
100 calendar days from the date of purchase.
What condition does the item need to be in?
Like new, with no damage or alterations, plus proof of purchase. Final-sale items can't be returned or exchanged. Return and exchange policy.
Who pays for return shipping?
For a refund, you pay the return shipping. For an approved exchange, Emery pays it and sends you return instructions or a shipping label.
How long does a refund take?
You'll receive it within 14 calendar days after we receive and approve the return. It goes back to your original payment method.
How do I start a return or exchange?
Email support@emeryarabia.com with your order number, the reason and your contact details. Please wait for our instructions before sending anything.
Lifetime warranty
How long does the warranty last?
For as long as you own the piece. The lifetime warranty covers the original purchaser for products bought from Emery or an authorised reseller.
What does the warranty cover?
Manufacturing defects in materials or workmanship. It doesn't cover normal wear, accidents, spills, misuse, damage from heat, sun or moisture, repairs by others, or cosmetic marks that don't affect use. Full warranty terms.
How do I make a warranty claim?
Email support@emeryarabia.com or call +971 52 330 9197 with your order number, a short description and clear photos or a video of the problem. Don't send the item until we reply. If we need to inspect it, we'll send instructions and a shipping label. We then repair, replace or refund, depending on the defect.
Payments and offers
How can I pay?
By card, cash on delivery or crypto. You can also split the total into 4 interest-free payments with Tabby or Tamara; eligibility is confirmed at checkout.
Do you have a first-order discount?
Yes. Join the Emery List (the signup is at the bottom of every page) and use code WELCOME for 10% off your first order. It works with the current sale. Discounts show in your cart and at checkout before you pay.
My question isn't here. How do I reach you?
Email support@emeryarabia.com or call +971 52 330 9197. Send the product link or your order number, and we'll reply with a specific answer.
