Find clear answers about Emery products, delivery, returns, warranty and payment. Where a policy controls the terms, the answer links to the current policy.
Products and materials
Which leather does Emery use?
The relevant product page identifies the material where that information is available. Across the current collection, named materials include calf and chèvre leather. Read Leather and Materials for an introduction, then check the exact product before ordering.
Will the colour and grain look exactly like the screen?
Small differences can occur because screens reproduce colour differently and leather has natural variation. Use the full set of product photographs as your guide and contact Emery if you need help distinguishing between two options.
Where can I find dimensions and organization details?
Look on the individual product page for the measurements, lining, hardware and internal details provided for that design. Do not rely on the name of a bag alone when checking whether a specific device or object will fit.
Orders and delivery
Where does Emery deliver?
Emery serves customers in the UAE and GCC. The Shipping page lists the current destinations and delivery terms, while checkout reflects the destination selected for your order.
What will delivery cost?
The Shipping page states the current delivery offer and checkout shows the terms that apply to the order and destination. Review both before payment.
Can I change an order after placing it?
Contact Emery as soon as possible with your order details. A change depends on the order's status, and Emery cannot guarantee it after preparation or dispatch.
Returns
How long do I have to request a return?
You may request a return or exchange within the 100-day period stated in the Return and Exchange policy. That policy sets the period, condition requirements and exclusions.
What condition must the item be in?
The item must meet the eligibility conditions in the Return and Exchange policy. Review the policy before using or sending an item back, and keep the order details available for the request.
How do I start a return or exchange?
Read the Return and Exchange policy, then use the contact page with your order details. Follow the return instructions provided for the order before sending anything.
Lifetime warranty
How long does the warranty last?
Emery provides a lifetime warranty under the published Warranty terms. Coverage belongs to the qualifying product and issue described in those terms.
What does the warranty cover?
The warranty covers qualifying manufacturing defects in materials or workmanship under its terms. It does not turn normal wear, accidental damage, misuse or outside alteration into a manufacturing defect.
How do I ask about a possible fault?
Use the contact page and include the order details, a short description and clear photographs. Emery can review the issue against the Warranty terms for that item.
Payments and offers
Which payment methods can I use?
The methods available for a particular order appear during checkout. Availability can depend on the order, destination and payment provider.
When is a discount confirmed?
The cart and checkout show the discounts that apply to the current order. If an offer has conditions, checkout reflects the final qualifying amount before payment.
What if my question is not answered here?
Send the product or order details through the contact page. A specific link or photograph helps Emery answer the question without making assumptions about the item.